Return & Refund Policy

At Sellzy, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we're here to help with a transparent and fair return process. This Return & Refund Policy explains your rights and the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept return requests within 7 days from the date of delivery. After this period, we are unable to offer a return or refund.
To qualify for a return, the product must meet the following conditions:

• The item must be unused, unworn, and in original condition
• The product must be returned in its original packaging
• All labels, tags, manuals, and accessories must be included
• Proof of purchase (order ID or invoice) is required

Please ensure the item is securely packed to avoid damage during return shipping.

2. Items Not Eligible for Return

Certain product types are non-returnable due to hygiene, safety, or customization reasons. These include:

• Perishable goods (food, flowers, etc.)
• Personal care and hygiene products
• Custom-made or personalized items
• Digital products or downloadable software
• Gift cards or promotional vouchers
• Items marked as "Final Sale" or "Non-Returnable"

We recommend reviewing product details carefully before placing an order.

3. Damaged, Defective, or Wrong Items

We sincerely apologize if you receive a damaged, defective, or incorrect item. In such cases, please contact our support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:

• Order number or invoice ID
• Clear photos or videos of the product
• A short description of the issue

Once verified, we will offer either:

• A replacement of the product, or
• A full refund to your original payment method

Sellzy ensures strict quality control, but if an error occurs, we take full responsibility to resolve it.

4. Refund Policy

After we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method.
Please note:

• Bank processing times may vary
• Some payment providers may take additional days to reflect the amount in your account
• Shipping fees are generally non-refundable unless the return is due to our error

5. Exchange Policy

We currently offer exchanges only for the following reasons:

• Product is defective or damaged
• Incorrect item received
• Size or variant mismatch (if applicable and available in stock)

If the requested replacement is unavailable, a refund will be provided instead.

6. Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to:

• Our shipping mistake
• Damaged or defective product
• Incorrect item sent

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Refund Approval & Processing Time

Once your return is received, our team will inspect the product carefully. After approval:

• Refunds are initiated within 5-7 business days
• You will receive a confirmation email once the refund is processed
• Depending on your bank or payment gateway, additional processing time may apply

8. Customer Support

If you have any questions regarding returns, refunds, or exchanges, our support team is always ready to assist you.

✉️ Email: support@sellzy.com
📞 Phone: +880 1234 567890
⏱ Support Hours: 10:00 AM - 6:00 PM (GMT +6)

9. Final Note

Sellzy values customer satisfaction above all. We continuously work to ensure that every order meets high-quality standards. If something goes wrong, we promise to handle it quickly, fairly, and professionally.